This Refund & Cancellation Policy explains the rules governing cancellations, refunds, and subscription payments for AI CFO & CMO ("AI CFO & CMO", "we", "us", or "our").
By purchasing a subscription or paid service from AI CFO & CMO, you agree to this policy.
1. Our Service
AI CFO & CMO is an AI-powered SaaS platform providing financial and business analytics functionality, including:
Paid services may be offered through subscription plans or other pricing models displayed on our website.
2. Payments
Payments may be processed through **Razorpay** or another payment-processing service made available by us.
We do not intentionally store complete credit card or debit card details on our own servers. Payment processing is subject to the payment provider's applicable terms and policies.
3. Subscription Cancellation
You may request cancellation of your subscription at any time by contacting us at: princesinghrana01@gmail.com
- Unless otherwise stated on the applicable pricing page, cancellation will generally prevent future recurring charges but will not automatically create a refund for amounts already paid.
- If your subscription has already been charged for the current billing period, you may continue to have access to the paid features until the end of that billing period, subject to the terms of your plan.
4. Refund Eligibility
Refunds are considered on a case-by-case basis. You may request a refund if:
Submitting a Refund Request:
Send refund requests to princesinghrana01@gmail.com containing:
- Account email address
- Transaction / payment reference
- Date of payment
- Reason for the refund request
5. Non-Refundable Situations
Unless required by applicable law, refunds may not be provided solely because:
6. Duplicate Charges
If you believe you were charged more than once for the same subscription because of a technical or billing error, contact us promptly. After verification, we may refund the duplicate charge.
7. Failed Payments
If a recurring payment fails, we or our payment provider may attempt to process the payment again. If payment remains unsuccessful, access to paid features may be suspended or restricted.
8. Promotional Offers
Promotional pricing, discounts, free trials, credits, or special offers may have additional conditions. Unless explicitly stated otherwise, promotional offers do not guarantee a refund after the promotional period ends.
9. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or through the payment mechanism supported by our payment provider (**Razorpay**).
The time required for the refund to appear in your account may depend on Razorpay, your bank, card issuer, or other payment provider.
10. Changes to Subscription Plans
We may introduce, modify, or discontinue subscription plans and pricing. Where required by applicable law, users will receive appropriate notice regarding material changes affecting an existing subscription.
11. Contact Us
For refund or cancellation requests: